1. What do you do with my personal data?
We use your data to provide you great services. That includes doing things like:
Facilitating our online booking system, which lets you book tables at our Beer Hall and Brewery Tours via our website. Providing you with the products you have purchased, keeping you up-to-date and informed and responding to your enquiries, and highlighting any news, promotions or competitions we think you will be interested in (but only if you've asked us to!). Legal, regulatory or business reasons such as assisting with crime and fraud prevention and ensuring we provide the products and services you have selected.
2. How long will you keep my personal data?
We keep information for as long as you are our customer.
We use your information to make your experience with WEST smoother, such as keeping track of your booking history and any special requests, purchase history and online shop sales history. In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.
3. Who do you share my personal data with and why?
WEST does not share your information with any 3rd parties, and will never do this, unless it is in the following situation: When we have legal or regulatory requirements such as a request from the competition authority or a law enforcement agency.
4. What data do you hold on me?
We collect the information in the following ways:
Directly from you, such as address and contact information filled in when completing a purchase, via an online booking, direct enquiry or through a Trade visit from our Sales Team.
From our payment gateway provider.
5. What are my rights?
You have the following rights:
To be informed about how we use your personal data (the purpose of this Privacy Notice).
To update your personal data. You can update or amend your information via your online account, if you have created one. For data not updateable through your online account, or if you do not have one, you will need to contact us.
To ask us to delete your personal data. However, there may be circumstances where we are legally entitled to retain it.
To get a free copy of your personal data.
To object to the processing of your data and have it restricted. There may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.
To review some automated decision-making or profiling (automated processing to determine certain things about you).
The right to make a complaint to the Information Commissioner (www.ico.org.uk) if you think that any of your rights have been infringed by us. 6. How do I change my marketing preferences?
You can opt in and out of marketing communications at any time by changing your preferences within your online account.
You can also opt out of marketing communications by following unsubscribe links at the bottom of any marketing emails received from us.
WEST will never give your personal data to a third party for marketing (or anything else!).
7. How do you ensure my data is secure?
WEST is committed to keeping your data secure. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure.
8. How can I contact you?
If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by writing to our Data Protection Officer at:
Data Protection Officer
Noah Beers Ltd
Templeton on the Green